FAQs

What is Responders United?

Responders United is a first responder–driven apparel and lifestyle brand dedicated to raising awareness around mental health in the emergency services community. We create meaningful clothing that starts conversations, breaks stigma, and reminds responders they’re never alone.

Who is Responders United for?

Responders United is for firefighters, paramedics, police officers, dispatchers, corrections officers, search & rescue, and all emergency personnel — as well as supporters, family members, and anyone who stands behind first responders.

What makes Responders United different from other apparel brands?

We’re built around purpose, not just products. Every design is created to represent unity, resilience, and mental health awareness within the first responder community. This isn’t just clothing — it’s a message and a movement.

How does Responders United support mental health awareness?

Our apparel is designed to spark conversation and visibility around mental health in emergency services. By wearing Responders United, you help normalize the conversation and show support for those who often struggle in silence.

Do purchases support any causes or initiatives?

Our mission is awareness first. As the brand grows, Responders United aims to support peer-support initiatives, mental health resources, and community-based programs connected to first responders.

What sizes do you offer?

Most items are available in a wide range of unisex sizes. Size availability may vary by product, and we recommend checking the sizing guide on each product page before ordering.

How long does shipping take?

Orders are typically processed within a few business days. Shipping times vary depending on location, but you’ll receive tracking information once your order is on the way.

Do you ship internationally?

At this time, we primarily ship within Canada, with expanded shipping options planned as the brand grows.

What is your return or exchange policy?

If there’s an issue with your order, reach out to us and we’ll make it right. Our goal is for every customer to feel proud wearing Responders United.

Can departments or teams order custom or bulk apparel?

Yes. We offer bulk and team orders for departments, units, and organizations. Custom options may be available — contact us directly to discuss your needs.

How can I support Responders United besides buying apparel?

Follow us on social media, share our message, wear the brand proudly, and most importantly — check in on your fellow responders. Awareness starts with conversation.

How can I contact Responders United?

You can reach us through the contact form on our website or via our social media channels. We’d love to hear from you.

MAKE A DONATION TODAY

Every contribution supports responder mental health, peer connection, and access to help when it's needed most.